At Snugpals Store, we understand that waiting for your new plush companion can feel like forever! That’s why we’ve created a delivery system that’s as warm and reliable as our cuddly products. Whether you’re in Sydney or across the oceans, we’ll get your huggable friends to you safely and efficiently.

Quick Delivery Note: All orders are processed within 1-2 business days (excluding weekends and public holidays). Your patience means the world to us as we carefully prepare each plush pal for their journey to you!

Your Shipping Options

1. Standard Shipping – The Quick Cuddle Route

Carriers: DHL or FedEx

Delivery Time: 10-15 business days after dispatch

Cost: $12.95 AUD (applies to all orders)

Perfect for when you just can’t wait to squeeze your new Squishmallow or show off that limited-edition Pusheen to your friends! Our standard option provides tracking and reliable delivery to most destinations.

2. Free Shipping – The Economical Hug

Carrier: EMS

Delivery Time: 15-25 business days after dispatch

Cost: FREE for orders over $50 AUD

Ideal for patient plush lovers building their collection or sending gifts in advance. While this option takes a little longer, it lets you save your dollars for more cuddly friends!

Important Delivery Details

Where We Ship: We send hugs worldwide! However, we’re currently unable to deliver to some remote areas in Asia and certain other locations. If you have any concerns about your address, please contact us at [email protected] before ordering.

Tracking Your Order: Once your plush pals are on their way, we’ll send you a tracking number so you can follow their journey to your doorstep. There’s nothing more exciting than watching your package get closer!

Customs & Duties: For international orders, please note that additional customs charges or import duties may apply depending on your country’s regulations. These fees are the responsibility of the recipient.

Our Packaging Promise

Every plush toy is carefully wrapped in protective packaging to ensure they arrive in perfect, huggable condition. We use:

  • Water-resistant outer packaging
  • Protective cushioning to prevent squishing (unless it’s a Squishmallow – then gentle squishing is encouraged!)
  • Secure sealing to keep out moisture and curious critters

Not Quite Perfect? If your plush pal arrives looking less than their best, you have 15 days from delivery to initiate a return. Visit our Returns Policy page for details.

Payment Methods We Accept

To make checkout as smooth as a plush toy’s fur, we accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are securely processed through our encrypted payment system. We never store your full payment details.

Any Questions About Delivery?

Our friendly customer care team (based right here in Sydney) is always happy to help with any delivery queries. Email us at [email protected] and we’ll respond faster than you can say “Squishmallows”!

Thank you for choosing Snugpals Store – where every delivery comes with love from our Sydney headquarters to your home!